' ' ' ' Customer Service Executive – Catherine Deane

Customer Service Executive

Customer Services Executive – London

We offer a competitive salary based on experience

Please send your CV and cover letter to Laura Cooke – l.cooke@catherinedeane.com

We are looking for a Customer Services Executive who can provide outstanding service to our customers.

This role will work closely with the Sales and Merchandising team to support sales on all channels.

He/She will be responsible for our customers receiving excellent service and ensuring smooth use of our services is always available.

Responsibilities

  • Handling frequent calls from customers and external companies
    • Answering enquiries with expert product and service knowledge
    • Resolving issues and where issues are complex, the ability to investigate and revert to the customer quickly
    • Handling complaints without escalation where possible.
    • Redirecting calls to the relevant departments.
  • Managing the companies standard email inboxes ensuring that all emails are responded to and/or forwarded to the relevant people.
  • Diary management and greeting visitors.
  • Ensuring products are packed to the highest standard and orders are sent out on time.
  • Liase with delivery companies to ensure smooth order delivery and returns.
  • Updating our customer information records.
  • Processing customer orders for our wholesale, online and retail sales channels.
  • Communicating with the team to influence revised procedures for all aspects of customer service by being mind-full of the customer journey and considering strategies to drive loyalty, trust and growth in line with customer needs.
  • Ensure managers are regularly briefed on performance impacting factors of our operation.
  • Take part in a monthly SWOT meeting to contribute feedback from the customer services perspective and hear feedback from the Sales and Marketing teams.

The Ideal Candidate

  • 1-3 years customer service experience, preferably at a luxury level.
  • Excellent communication skills – written and verbal.
  • Excellent interpersonal skills
  • Customer focused at all times with the ability to deal with a variety of customers and situations.
  • A people-person and excellent relationship builder.
  • Be able to think logically and calmly in all situations – use common sense and a service-minded approach to deal with issues as they arise.
  • Consistently maintains a high level of accuracy & attention to detail
  • Prepared to go the extra mile and use initiative.
  • Tenacious, assertive and determined attitude.
  • Strong organizational skills and ability to multitask

 

 

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