FAQ’s

General

Where can I buy the Catherine Deane ready to wear collections?

Please visit our stockist page for all retailer information.

Bridal

When is the showroom open?

We are open Tuesday to Thursday 11 am – 7 pm and 10 am5 pm on Fridays and Saturdays.
Appointments are necessary so please do book before you visit us.
There is a £20 booking fee for Saturday and evening appointments only.

How long is an appointment?

Bridal appointments are for one hour.

Can I bring guests to my appointment?

Yes! Bring your besties along and share the love! Seating is available for 4 – 5 guests.

How do I book a bridal appointment?

Simply request an appointment online or call our team on +44 (0)207 680 9716. Appointments are necessary, so please book before visiting us.

Do you charge for appointments?

We charge a £20 non- refundable deposit for your first appointment, for Saturdays and evening appointments only.

Is there a bridal size guide?

Each style has her very own individual size guide on the respective product page.

When will my size be back in stock?

Click the 'Notify Me' button on your desired item to be notified when it becomes available to purchase. Alternatively, contact our Customer Care team to enquire about availability by calling +44 (0)207 680 9716 or emailing customercare@catherinedeane.com.

Online Orders

What should I do if I have not received an order confirmation?

Please check your spam and junk folders. If you are still having trouble retrieving your emails from us, please contact our Customer Care team on +44 (0)207 680 9716 or at customercare@catherinedeane.com.

Can I have my items delivered to an alternative address to my billing address?

Yes. There is an area within the checkout process where you will be able to add an alternative shipping address; please make sure you fill this in correctly as we will not be able to change the shipping address once your order has been dispatched. The alternative address will also require a signature upon delivery.

What credit/debit cards does Catherine Deane accept?

We accept Visa, Mastercard and JCB. All payments are processed via a secure checkout system provided by Global Payments Asia-Pacific.

Can I speak to someone about the styles I am interested in before I make my purchase?

We've got your back, babe! Our team of bridal stylists are ready for you! They are available by phone and email Monday to Saturday, 9:30am to 6pm GMT. Remember, if our stylists are in appointments they will pick up your message and respond to you ASAP.
Did you know you can arrange a phone consultation? Email customercare@catherinedeane.com for more details.

Can I order if I live outside of the EU?

While we do not generally ship outside of the European Union, we may be able to help if you have your heart set on an item. We have to take each query as it comes in this instance, so please contact the bridal team for further assistance.
We now accept Tax free shopping for non-EU customers. 

What currency will I be paying in?

All purchases will be charged in British Pounds.

What do I do if I have received an item and it is faulty?

In the unlikely event that you receive an item that is faulty, please contact our Customer Care Team and we will organise a replacement to be shipped out to you. Alternatively a full refund will be given upon the return of the item, should a replacement not be available. You can reach Customer Care Team via customercare@catherinedeane.com or by calling +44 (0)207 680 9716.

I have changed my mind on my order, what do I do?

Don't worry! If your order has not been dispatched, we will be able to cancel or amend your booking instantly. Simply contact our Customer Care Team on customercare@catherinedeane.com or call +44 (0)207 680 9716.
If your order has already been dispatched, you will have to wait for your order to arrive and then simply book a return via our free returns service.

My transaction keeps getting declined, what am I able to do to resolve this?

Not to worry, occasionally these types of transactions have been blocked by your bank. Give them a call to see if this is the case. You’ll be shopping again in no time.

 

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