DELIVERY

You will receive an automatic confirmation email once you place your order and then, a dispatch notification email which will provide you with a tracking number for your delivery.

Orders are processed and dispatched within 10-14 working days and will require a signature on delivery.

If you are not at the delivery address on the day of delivery, you will receive information from the courier with instruction on how to retrieve your order.

United Kingdom - £15

A shipping fee of £15 will be charged on all orders.

For customers in locations outside of the EU, please contact our customer service team by emailing customercare@catherinedeane.com or calling us on:

LONDON OFFICE +44 207 680 9716

All deliveries and returns are insured whilst being shipped. Once the package is signed for, the items then become your responsibility.

We endeavor to reply to emails and voicemails within 48 hours.

 

 

EXCHANGES

If you would like to exchange your item, you can contact us prior to returning to check availability of exchanged item or fill out the returns card. The original order needs to be returned within the 14 day returns period in a perfect condition with no damages/marks to receive an exchange.  Once the item is in stock and we have received the return we will ship this out to you.  You will receive tracking information via email of the new shipment.  Exchanged items have complimentary shipping, however, we do not provide a shipping label for returns on exchanges.  If you wish to return an exchanged order this is at your own cost and responsibility.  

RETURNS

We offer a free of charge 14 day returns service.

To return an order, simply follow these steps:

• Attach the return label you received with your delivery to the package
• Contact your local DHL office and quote the waybill number
• Request for a driver to collect your parcel free of charge
• The waybill number is the long number found under the barcode on the return label

Please note, refunds can take up to 10 days to show in your account depending on your card issuer.

To request a new label or for any other enquiries, please contact our customer service team by emailing customercare@catherinedeane.com or calling us on +44 207 680 9716 (London).

To qualify for a full refund, items must be unworn, without damage and returned in the original packaging within 14 days of when you received it. Shipping charges are non-refundable.

If you are returning an item for a refund the items are insured by us from the moment they are collected by the courier.

For full delivery and returns terms & conditions, see our Terms & Privacy page.