Delivery & Returns

All orders placed from Thursday 23rd December 2021 will be shipped within 10-14 working days from Wednesday 5th January 2022.

Any returns shipped from Thursday 23rd December 2021 will be processed from Wednesday 5th January 2022.


  • You will receive an automatic confirmation email once you have placed your order.
  • A dispatch notification email will be sent to you with a tracking number.
  • If you have not received any of these, please check your junk folder, as they may have landed there. 
  • Orders are processed and dispatched within 10-14 working days and will require signature on delivery.
  • Once orders are dispatched form our showroom, you should receive your order within 1 – 2 working days (please make allowances for delays due to COVID-19)
  • If you are not at the delivery address on the day of delivery, you will receive information from the courier with instruction on how to retrieve your order.
  • All deliveries are insured whilst being shipped. 
  • Once the package has been signed for, items then become your responsibility.




  • A non-refundable shipping fee of £15 will be charged on all orders in the United Kingdom. 
  • For customers in locations outside of the UK, please contact our customer love team by emailing




  • Refunds on orders that are cancelled on our Ecommerce site can take up to 14 working days to show in your account (this period is dependent on your card issuer).
  • A refund notification will be sent to you via email.
  • Should your order already be in transit to you, cancellations will unfortunately not be possible and the item will need to be returned once received. 




  • Should you wish to exchange an item, you can contact us prior to returning the item, to check availability of the desired exchanged item.
  • Exchanges are only available for size exchanges in the same product.
  • Should no size be available, the product needs to be returned and refunded and a new order will need to be placed.
  • Should we have the item available in stock, please fill in the returns card to initiate the exchange process. 
  • The original order needs to be returned within 14 days returns period in perfect condition, with no damages or marks to receive the exchange.
  • Once the item has been processed by our logistics team as back in stock, we will ship out the new item to you.
  • You will receive tracking information via email of the new shipment. 
  • Exchanged items have complimentary shipping.
  • We do not provide a returns label for an exchanged item, as these items are not returnable, however this does not affect your statutory rights.
  • If you wish to return an exchanged order, this is at your own cost and responsibility. 
  • For exchanges, refunds or advice, please contact customer care by emailing




  • We offer a free of charge 14 day returns service.
  • To return an order, follow the steps below:
  1. Attach the return label you received with your deliver to the package.
  2. Contact your local FEDEX office and quote the waybill number.
  3. Request for a driver to collect your parcel (this is free of charge)
  4. The waybill number is the long number found, under the barcode, on the return label. 
  • PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (this period is dependent on your card issuer)


To request a new label or for any other enquiries, please contact our customer service team by emailing

For more information on how to return your garment with FEDEX please check their website HERE



  • To qualify for a full refund, items must be unworn, without damage and returned in the original packaging within 14 days of when you received it.
  • Shipping charges are non-refundable.
  • All refunds are insured  by us from the moment they are collected from you by the courier.
  • If brides are experiencing any problems in returning/exchanging the items in the 14 day return window they need to contact Customer love by sending an email to explaining the situation so an alternative arrangement can be agreed.
  • For any late returns without prior agreement, refunds will be deducted 10% of the purchase amount for every week that passes. For example, if it is 3 weeks late, your refund will be deducted 30%.


For exchanges, refunds or advice, please contact customer care by emailing


     For full delivery and returns terms & conditions, see our Terms & Privacy page.

    We endeavour to reply to emails and voicemails within 48 hours.