- You will receive an automatic confirmation email once you have placed your order.
- A dispatch notification email will be sent to you with a tracking number.
- If you have not received any of these, please check your junk folder, as they may have landed there.
- Orders are processed and dispatched within 10-14 working days and will require signature on delivery.
- Once orders are dispatched form our showroom, you should receive your order within 1 – 2 working days (please make allowances for delays due to COVID-19)
- If you are not at the delivery address on the day of delivery, you will receive information from the courier with instruction on how to retrieve your order.
- All deliveries are insured whilst being shipped.
- Once the package has been signed for, items then become your responsibility.
- A non-refundable shipping fee of £15 will be charged on all orders in the United Kingdom.
- For customers in locations outside of the UK, please contact our customer love team by emailing firstname.lastname@example.org
- Refunds on orders that are cancelled on our Ecommerce site can take up to 14 working days to show in your account (this period is dependent on your card issuer).
- A refund notification will be sent to you via email.
- Should your order already be in transit to you, cancellations will unfortunately not be possible and the item will need to be returned once received.
- Should you wish to exchange an item, you can contact us prior to returning the item, to check availability of the desired exchanged item.
- Exchanges are only available for size exchanges in the same product.
- Should no size be available, the product needs to be returned and refunded and a new order will need to be placed.
- Should we have the item available in stock, please fill in the returns card to initiate the exchange process.
- The original order needs to be returned within 14 days returns period in perfect condition, with no damages or marks to receive the exchange.
- Once the item has been processed by our logistics team as back in stock, we will ship out the new item to you.
- You will receive tracking information via email of the new shipment.
- Exchanged items have complimentary shipping.
- We do not provide a returns label for an exchanged item, as these items are not returnable, however this does not affect your statutory rights.
- If you wish to return an exchanged order, this is at your own cost and responsibility.
- For exchanges, refunds or advice, please contact customer care by emailing email@example.com
- We offer a free of charge 14 day returns service.
- To return an order, follow the steps below:
- Attach the return label you received with your deliver to the package.
- Contact your local DHL office and quote the waybill number.
- Request for a driver to collect your parcel (this is free of charge)
- The waybill number is the long number found, under the barcode, on the return label.
- PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (this period is dependent on your card issuer)
To request a new label or for any other enquiries, please contact our customer service team by emailing firstname.lastname@example.org
- To qualify for a full refund, items must be unworn, without damage and returned in the original packaging within 14 days of when you received it.
- Shipping charges are non-refundable.
- All refunds are insured by us from the moment they are collected from you by the courier.
- If brides are experiencing any problems in returning/exchanging the items in the 14 day return window they need to contact Customer love by sending an email to email@example.com explaining the situation so an alternative arrangement can be agreed.
- For any late returns without prior agreement, refunds will be deducted 10% of the purchase amount for every week that passes. For example, if it is 3 weeks late, your refund will be deducted 30%.
For exchanges, refunds or advice, please contact customer care by emailing firstname.lastname@example.org
For full delivery and returns terms & conditions, see our Terms & Privacy page.