Delivery & Returns

Kindly note that the majority of bridal garments may require tailoring for a flawless fit. We highly recommend consulting a skilled seamstress for this purpose. While we offer standard sizes and provide size charts for each garment, it's important to acknowledge that everyone's body is unique, and minor adjustments may be necessary.

SALE ITEMS

The special SALE category contain some of our favorite items with only selected sizes available. If you are planning on returning your item please make sure that you do so within 7 days from receiving your item from the Sale Category. No returns or refunds will be accepted on these items after 7 days.

THANKSGIVING PROMO 

Purchase any items starting at minimum of £300 from the 18th Oct - 17th Nov 2023 and receive a free gift.

In the event of an item being  returned the gift will need to be returned too. If the gift chosen was earrings a nominal deduction to your refund of $55 or £50 will be taken as these items cannot be resold. 

DELIVERY

  • You will receive an automatic confirmation email once you have placed your order.
  • A dispatch notification email will be sent to you with a tracking number.
  • If you have not received any of these, please check your junk folder, as they may have landed there.
  • Orders are processed and dispatched within 10-14 business days and will require signature on delivery.
  • Once orders are dispatched form our showroom, you should receive your order within 1 – 2 working days. 
  • If you are not at the delivery address on the day of delivery, you will receive information from the courier with instruction on how to retrieve your order.
  • All deliveries are insured whilst being shipped.
  • Once the package has been signed for, items then become your responsibility.

 

SHIPPING FEES

  • A non-refundable shipping fee of £15 will be charged on all orders in the United Kingdom.
  • For customers in locations outside of the UK, please contact our customer love team by emailing customercare@catherinedeane.com

 

CANCELLATIONS

  • Refunds on orders that are cancelled on our Ecommerce site can take up to 14 working days to show in your account (this period is dependent on your card issuer).
  • Please note – Should your order already be in transit to you, cancellations will unfortunately not be possible and the item will need to be returned once received. 
  • A refund notification will be sent to you via email.

 

EXCHANGES

  • Should you wish to exchange an item, you can contact us prior to returning the item, to check availability of the desired exchanged item.
  • Should we have the item available in stock, please fill in the returns card to initiate the exchange process.
  • The original order needs to be returned within 14 days returns period in perfect condition, with no damages or marks to receive the exchange. Sale items need to returned within 7 days.
  • Once the item has been processed by our logistics team as back in stock, we will ship out the new item to you.
  • You will receive tracking information via email of the new shipment.
  • Exchanged items have complimentary shipping, however, we do not provide a shipping label for returns on exchanges
  • If you wish to return an exchanged order, this is at your own cost and responsibility.
  • For exchanges, refunds or advice, please contact customer care by emailing customercare@catherinedeane.com

 

RETURNS

  • We offer a 14-day returns service at a £20 service charge and will be deducted from your total return amount for this service. On Sale items we only of a 7 day returns window at the same £20 service charge.
  • Please exercise utmost caution and take extra care to prevent any contact with pet hair as returns with pet hair cannot be accepted.
  • To return an order, follow the steps below:
    1. Attach the return label you received with your delivery to the package.
    2. Contact your local FEDEX office and quote the waybill number.
    3. Request for a driver to collect your parcel 
    4. The waybill number is the long number found, under the barcode, on the return label. 
  • PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (this period is dependent on your card issuer)

    To request a new label or for any other enquiries, please contact our customer service team by emailing customercare@catherinedeane.com

    For more information on how to return your garment with FEDEX please check their website HERE

     

    REFUNDS 

    • To qualify for a refund, items must be unworn, without damage and returned in the original packaging within 14 days (7 days for sale items) of when you received it.
    • Shipping and service charges are non-refundable.
    • All refunds are insured by us from the moment they are collected from you by the courier.
    • For exchanges, refunds or advice, please contact customer care by emailing customercare@catherinedeane.com

    For full delivery and returns terms & conditions, see our Terms & Privacy page.

    We endeavor to reply to emails and voicemails within 48 hours.